If you wish to return a product that you have brought from Posh Pawz, for whatever reason, you must contact us first at: [email protected] within 7 days from receipt, stating your name and order number.
We will be happy to offer an exchange or refund (please note, delivery costs are not refunded, except if goods are faulty.)
All returned products must be sent back within 14 days, in the condition you received them, with all labels attached, if applicable, in their original packaging and free from hair. We will only accept returns if the product is in a re-sellable condition.
On returning the product please include a note with your name, address, reason for return and exchange size required etc. This helps us speed up the exchange /refund process.
When returning goods, we suggest you obtain a proof of postage or return via recorded post. We cannot accept responsibility for any items that get lost in transit back to us.
The biggest reason our customers ask for an exchange is sizes, particularly coats and harnesses, so please take a few moments to measure your dog accurately before ordering – it really helps to get the right size first time.
Please note that we are unable to exchange or refund the following goods (unless faulty upon receipt): custom made, seasonal (Xmas), personalised and items marked ‘special order’. Sale items can only be exchanged for alternative goods.
Posh Pawz UK, 21 Further Field, Bamber Bridge, Preston, Lancashire, UK, PR56XP
Please do not return items to any other address.
Once we have received back and checked your item/s, the cost of the goods will be refunded to your original payment method, within 14 days.*
*You will not be entitled to a refund of the P&P or any return postage costs you may incur. If you return an exchange item for a refund, we will deduct our postage costs for the exchange item.
We are unable offer a refund If you do not inform us in writing (email) within 7 days or return the goods within 14 days, instead, you will be issued with an account credit which may be used against a future purchase.
If goods are returned to us in a used, worn, washed or unsaleable condition we reserve the right to refuse an exchange or refund, and may return the goods to you.
Please note that we are unable to exchange or refund the following goods(unless faulty upon receipt): custom made, seasonal (Xmas) , personalised and items marked ‘special order’.